Taking the first step toward therapy can feel overwhelming, especially if past experiences haven’t been positive. We want you to know that you’re not alone, and we’re here to make this process feel safe, supportive, and approachable from the very beginning.

We truly look forward to connecting with you and supporting you on your journey.

Your Privacy & Safety
Your safety, trust, and privacy are very important to us. What you share in counseling is kept confidential and treated with care. There are a few situations where confidentiality may need to be broken to keep you or others safe. These include concerns about serious harm to yourself or someone else, suspected abuse or neglect of a child, older adult, or vulnerable person, or if records are required by a court. In these rare situations, we take thoughtful steps to protect everyone involved and follow the law while respecting your dignity and wellbeing.

At Unlatched Mind Counseling & Wellness, we are committed to making quality mental health care

Unlatched Mind Counseling & Wellness is proud to partner with Heartland Physician Associates to provide comprehensive, coordinated care for our clients. Our practice is conveniently located within their office, allowing for a seamless connection between therapy and psychiatric services when needed.

Heartland Physician Associates (HPA) offers medication management and psychiatric support to complement your counseling experience. If you are interested in these services, you can contact their office directly at (936) 270-8011 or access more information by clicking the link below.

We provide services for children, adolescents, and adults, offering a range of therapeutic support tailored to each stage of life. Our services include Individual Counseling, Family Counseling, Couples Counseling, Crisis Intervention, and Specialized Trauma Counseling. Our clinicians are equipped to assist with a wide variety of mental health concerns, providing compassionate, evidence-based care to support healing and growth.

Please note that we do not accept any insurance plans associated with Medicaid.

To help you decide if we’re the right fit, we offer a complimentary 15-minute consultation where you can ask questions, share what you’re looking for, and get a feel for our approach. You can schedule a consultation by calling or texting our office, or by reaching out directly to one of our clinicians.

We strive to respond to all inquiries within three business days via phone, text, or email. And if for any reason we’re not the best fit, whether it’s related to availability, insurance, fees, or therapeutic approach, we’re happy to connect you with trusted providers who may better meet your needs.

We offer both in-person sessions in Shenandoah and virtual services available throughout Texas. To ensure we can give you our full attention, appointments are required prior to arrival.

accessible and straightforward. We accept most major insurance plans and encourage you to reach out to our office for specific coverage details and verification. For those who prefer self-pay, our rate is $90 per session, with couples sessions offered at $130.

To schedule a free consult or for more information please fill out the contact form below. We will reach out via call, email, and/or text within 3 business days. Please include preferred therapist if applicable.

Consumer Access to Health Care Records and Complaint Information

Unlatched Mind Counseling & Wellness PLLC

Gabrielle Galvan
Licensed Professional Counselor

Sara Wall
Licensed Professional Counselor

Keli Stadler
Licensed Professional Counselor

Brooke Madl
Licensed Clinical Social Worker

In accordance with House Bill 4224 and Texas Health and Safety Code Section 181.105, Unlatched Mind Counseling & Wellness PLLC provides the following information to assist clients and members of the public with:

• Requesting access to health care records
• Contacting the state licensing authority
• Filing a consumer complaint

How to Request Your Health Care Records

Current and former clients may request copies of their counseling and mental health records maintained by The Well Counseling & Consultation PLLC. Requests must be submitted using the Records Request Form available at the following link : https://docs.google.com/document/d/1K6crGGHGzUnXaLzD5vg30SSjkPIkDMIt/edit?usp=drivesdk&ouid=100509577215199536951&rtpof=true&sd=true

Requests may be submitted using one of the following methods:

Email preferred
info@unlatchedmind.org

Mail
150 Pine Forest Dr Suite 804, Shenandoah, TX 77384

In person
By appointment only

Office phone
(936) 262-1677

To help prevent delays, please include the following information with your request:

• Client full legal name and date of birth
• Current phone number and or email address
• Description of records requested including specific dates if applicable
• Preferred method of delivery such as secure electronic delivery, mail, or in person pickup
• Client signature and date

• Name of provider

If records are requested on behalf of another individual, documentation verifying legal authority is required. Examples include guardianship documentation or medical power of attorney.

Identity verification may be required to protect client privacy and confidentiality in accordance with applicable state and federal laws.

Licensing Authority Information

Unlatched Mind Counseling and Wellness PLLC is regulated by the Texas Behavioral Health Executive Council, the licensing authority for Licensed Professional Counselors in the State of Texas.

Questions regarding licensure or professional regulation may be submitted through the Council’s website:

https://bhec.texas.gov/contact-us/

When submitting an inquiry, select Licensed Professional Counselor as the license type.

Filing a Consumer Complaint

Clients or members of the public who wish to file a consumer complaint may do so through the Texas Office of the Attorney General Consumer Protection Division.

Complaints may be submitted online at:

https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

When submitting a complaint, include relevant dates, names, and any supporting documentation if available.

Questions Regarding House Bill 4224

For questions related to House Bill 4224 or consumer access requirements under Texas law, Texas Health and Human Services may be contacted at:

HCR_PRU@hhs.texas.gov