Your Privacy & Safety
Your safety, trust, and privacy are very important to us. What you share in counseling is kept confidential and treated with care. There are a few situations where confidentiality may need to be broken to keep you or others safe. These include concerns about serious harm to yourself or someone else, suspected abuse or neglect of a child, older adult, or vulnerable person, or if records are required by a court. In these rare situations, we take thoughtful steps to protect everyone involved and follow the law while respecting your dignity and wellbeing.

Welcome to Unlatched Mind Counseling & Wellness!

UMCW is a therapist-owned group. Our compassionate team is dedicated to providing the mental health support you need. The maximum caseload for each therapist is 30 clients per week. This limit is in place to prioritize their mental health, work/life balance, and ability to provide dedicated, individual care and attention to each client. By ensuring that our therapists are well-supported, we can uphold the highest quality of care for all clients.

Taking the first step towards therapy can be challenging, especially if you've had negative experiences in the past. We understand this, and we're committed to making the process as smooth as possible for you. To help you determine if we're the right fit, we offer free 15-minute consultations to answer any questions you may have. You can schedule a consult by calling or texting our office number or reaching out to a specific clinician directly. We also guarantee a response to your inquiry within three business days via phone, text, or email. If, for any reason, we're not the best fit for your needs (due to availability, insurance, fees, modality, or other factors), we're happy to provide referrals to other qualified providers. We're excited to announce that we now offer in-person services in Shenandoah, TX, in addition to our virtual services across Texas. Please schedule an appointment with us before arriving. We look forward to hearing from you!

HELPING YOU ACHIEVE A BALANCED MIND.

CALL OR TEXT TO SCHEDULE:

(806) 223-0944

Sara wall has been verified by psychology today. Click the button below to read more about Sara!

(832) 966-0497

Keli Stalder has been verified by psychology today. Click the button below to read more about Sara!

CALL OR TEXT TO SCHEDULE:

(936) 262-1677

Gabrielle has been verified by psychology today. Click the button below to read more about Gabrielle!

(936) 262-7102

Brooke has been verified by psychology today. Click the button below to read more about Brooke!

CALL OR TEXT TO SCHEDULE:

CALL OR TEXT TO SCHEDULE:

WHO WE ARE:

OUR SERVICES:

We are a team of Licensed Professional Counselors (LPC) and Licensed Clinical Social Workers (LCSW) who dedicate our time to helping those who need assistance with their mental health.

• Individual Counseling

• Family Counseling

• Couples Counseling

• Crisis Intervention

• Specialized Trauma Counseling

WE ACCEPT THE FOLLOWING INSURANCE PLANS:

• Blue Cross and Blue Shield of Texas PPO

• Blue Cross and Blue Shield of Texas HMO

• Blue Cross Blue Shield of Massachusetts (virtual only)

• Horizon Blue Cross and Blue Shield of New Jersey (virtual only)

• Independence Blue Cross Pennsylvania

• Aetna

• Cigna

• Quest Behavioral Health

• Carelon Behavioral Health

• United Healthcare (Optum)

• Oxford (Optum)

• Oscar (Optum)

• United Healthcare Medicare Advantage

• Anthem EAP - Bank of America

SELF-PAY RATES:

$90 - INDIVIDUAL COUNSELING

$130 - FAMILY/COUPLES COUNSELING

IMPORTANT- We do not accept any plans associated to Medicaid.

To schedule a free consult or for more information please fill out the contact form below. We will reach out via call, email, and/or text within 3 business days. Please include preferred therapist if applicable.

Consumer Access to Health Care Records and Complaint Information

Unlatched Mind Counseling & Wellness PLLC

Gabrielle Galvan
Licensed Professional Counselor

Sara Wall
Licensed Professional Counselor

Keli Stadler
Licensed Professional Counselor

Brooke Madl
Licensed Clinical Social Worker

In accordance with House Bill 4224 and Texas Health and Safety Code Section 181.105, Unlatched Mind Counseling & Wellness PLLC provides the following information to assist clients and members of the public with:

• Requesting access to health care records
• Contacting the state licensing authority
• Filing a consumer complaint

How to Request Your Health Care Records

Current and former clients may request copies of their counseling and mental health records maintained by The Well Counseling & Consultation PLLC. Requests must be submitted using the Records Request Form available at the following link : https://docs.google.com/document/d/1K6crGGHGzUnXaLzD5vg30SSjkPIkDMIt/edit?usp=drivesdk&ouid=100509577215199536951&rtpof=true&sd=true

Requests may be submitted using one of the following methods:

Email preferred
info@unlatchedmind.org

Mail
150 Pine Forest Dr Suite 804, Shenandoah, TX 77384

In person
By appointment only

Office phone
(936) 262-1677

To help prevent delays, please include the following information with your request:

• Client full legal name and date of birth
• Current phone number and or email address
• Description of records requested including specific dates if applicable
• Preferred method of delivery such as secure electronic delivery, mail, or in person pickup
• Client signature and date

• Name of provider

If records are requested on behalf of another individual, documentation verifying legal authority is required. Examples include guardianship documentation or medical power of attorney.

Identity verification may be required to protect client privacy and confidentiality in accordance with applicable state and federal laws.

Licensing Authority Information

Unlatched Mind Counseling and Wellness PLLC is regulated by the Texas Behavioral Health Executive Council, the licensing authority for Licensed Professional Counselors in the State of Texas.

Questions regarding licensure or professional regulation may be submitted through the Council’s website:

https://bhec.texas.gov/contact-us/

When submitting an inquiry, select Licensed Professional Counselor as the license type.

Filing a Consumer Complaint

Clients or members of the public who wish to file a consumer complaint may do so through the Texas Office of the Attorney General Consumer Protection Division.

Complaints may be submitted online at:

https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

When submitting a complaint, include relevant dates, names, and any supporting documentation if available.

Questions Regarding House Bill 4224

For questions related to House Bill 4224 or consumer access requirements under Texas law, Texas Health and Human Services may be contacted at:

HCR_PRU@hhs.texas.gov